Traveling with the NxStage systems

• For trips shorter than one week, NxStage recommends that you bring your dialysate, saline and supplies from home along with you.
• For trips longer than a week, NxStage can arrange to ship dialysate and supplies to your destination upon receipt of a physician signed travel prescription.
• If traveling by train or bus, be sure to alert the travel company so they can provide assistance with loading and unloading your cycler.*
• If your equipment will be handled by any 3rd parties during your trip (e.g. train or bus staff), be sure to pack the cycler in a hard case or NxStage box with foam inserts to protect the cycler from damage.
• If your cycler or supplies have been exposed to cold temperatures, allow them to reach room temperature before use.
• PLEASE NOTE: When traveling outside of the USA, NxStage will let you know if we can support delivery and provide a cost quote upon request. NxStage does not support cycler swaps at certain destinations out of the USA. Please contact customer service at 1-866-697-8243 for specific details about your travel destination.

* Some hotels may charge you for this service.

Hotel:

• Tell hotel you are traveling with life-sustaining medical equipment. Have them note it in your reservation.
• Let them know you are having supplies and equipment delivered.*

* Some hotels may charge you for this service.

When contacting the Airline:

• Get the travel prescription from your clinic.
• Provide supplies needed.
• Provide dates of travel.
• Provide name and address of hotel and/or travel destination.
• Get a letter from your doctor stating that you are traveling with life-sustaining medical equipment.
• Request supplies arrive 2 days before your own arrival to ensure everything gets to your destination.
• Get written verification of your travel prescription from your clinic.

Call NxStage customer service at 1-866-697-8243 and confirm the following:

• Your travel prescription was entered correctly.
• Your shipping address was entered correctly.
• The correct supplies and quantities were ordered.

hotel/Travel Destination:

• Confirm that they received the correct supplies.
• Ask the hotel/travel destination to take photos of your supplies and text/email them to you for visual confirmation that the correct supplies and amounts were sent.

Please note that NxStage requires at least 60 days' notice to ensure your supplies are in place for your travel.

• For trips shorter than one week, NxStage recommends that you bring your dialysate, saline and supplies from home along with you.
• For trips longer than a week, NxStage can arrange to ship dialysate and supplies to your destination upon receipt of a physician signed travel prescription.
• If traveling by train or bus, be sure to alert the travel company so they can provide assistance with loading and unloading your cycler.*
• If your equipment will be handled by any 3rd parties during your trip (e.g. train or bus staff), be sure to pack the cycler in a hard case or NxStage box with foam inserts to protect the cycler from damage.
• If your cycler or supplies have been exposed to cold temperatures, allow them to reach room temperature before use.
• PLEASE NOTE: When traveling outside of the USA, NxStage will let you know if we can support delivery and provide a cost quote upon request. NxStage does not support cycler swaps at certain destinations out of the USA. Please contact customer service at 1-866-697-8243 for specific details about your travel destination.

* Some hotels may charge you for this service.

Most cruise lines require notification of special medical needs at time of booking.

NOTE: If flying to your port of departure, see "Travel by: Air" icon above for airline-specific instructions.

For cruise line:

• Is there a contact person or liaison that helps coordinate getting dialysis supplies on the ship and to the room?
• Can supplies be delivered a few days before my arrival? Is there a storage fee?
• Besides my own name, whose name can I include on the shipping labels to ensure delivery?
• Is there a fee to have my supplies delivered to my cabin?
• Am I able to priority board the ship?
• Are there elevators on the ship?
• Do you offer handicap accessible cabins? (They generally offer more space, wider doors and support fixtures).
• Do your cabins offer a sofa or recliner?

Begin preparing necessary documentation and supplies.

• The cruise line, cabin number, and reservation information should be communicated to NxStage Customer Service.
• Verify that your supplies are on the boat prior to embarking.
• NxStage recommends you research and keep a list of hospitals at each port of call in case of an emergency.
• Take copies of your medical records with you in case you need to seek treatment while traveling.
• In case of travel delays make sure you have extra supplies.
• Equipment swaps and supply deliveries are NOT possible at sea and at most ports of call so make sure you and your care team have a backup plan.

For the clinic:

• Ask your clinic nurse if there is a hard travel case available to borrow, and reserve it.

NOTE: If flying to your port of departure, see "Travel by: Air" icon above for airline-specific instructions.

For cruise line or Hotel:

• Tell cruise line or hotel (before embarkation) you are traveling with life-sustaining medical equipment. Have them note it in your reservation.
• Let them know you are having supplies and equipment delivered.*

* Some cruise lines or hotels may charge you for this service.

• Get the travel prescription from your clinic.
• Provide supplies needed.
• Provide dates of travel.
• Provide name and address of hotel and/or travel destination.
• Get a letter from your doctor stating that you are traveling with life-sustaining medical equipment.
• Request supplies arrive 2 days before your own arrival to ensure everything gets to your destination.
• Get written verification of your travel prescription from your clinic.

Call NxStage customer service at 1-866-697-8243 and confirm the following:

• Your travel prescription was entered correctly.
• Your shipping address was entered correctly.
• The correct supplies and quantities were ordered.

For cruise line:

• Confirm that they received the correct supplies.
• Ask the cruise line, hotel and or travel destination to take photos of your supplies and text/email them to you for visual confirmation that the correct supplies and amounts were sent.

Please note that NxStage requires at least 60 days' notice to ensure your supplies are in place for your travel.